Return & Refund Policy

At WASHGO, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund under the following terms:

1. Returns

  • Returns must be initiated within 30 days of the delivery date.

  • Items must be unused, unwashed, and in their original packaging with all tags attached.

  • A valid proof of purchase (receipt or order confirmation) is required.

  • Certain items, such as personal care products, hygiene-related items, and custom-made goods, are non-returnable for safety and hygiene reasons.

  • To initiate a return, contact our support team at [your email/contact details] for return instructions.

2. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5-10 business days to the original payment method.

  • Shipping fees are non-refundable.

  • If an item was purchased as a gift and sent directly to the recipient, the refund may be issued as store credit instead.

3. Exchanges

  • We only replace items if they are defective, damaged, or incorrect.

  • If you need an exchange for the same item, please contact us at [your email/contact details].

4. Late or Missing Refunds

If you have not received your refund yet, please:

  • Check your bank account.

  • Contact your credit card provider, as it may take some time for the refund to be officially posted.

  • Contact your bank, as processing delays may occur.

  • If you have done all of this and still have not received your refund, reach out to us at [your email/contact details].

5. Shipping Returns

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

6. Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time. Changes will take effect immediately upon posting on our website.

For any further questions or concerns regarding returns and refunds, please contact us at [your email/contact details].